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Yuka • Help
  • ​Problem in the app
  • Problem in the app

    Resolution of the most current problems

    I just downloaded the application and I can't scan

    In which countries is Yuka available?

    I can't use Yuka because there's no network

    The product that appears in the app is different than the scanned product

    I can no longer scan, what should I do?

    The app doesn't work on my two phones, what should I do?

    A product's rating has changed. How is this possible?

    How do I add a product that doesn't display nutritional values?

    The product I want to scan doesn't have a bar code. What should I do?

    Why do I not get any recommendations for better products?

    The proposed recommendations are inappropriate

    The data in Yuka doesn’t match what’s on the packaging. What should I do?

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