Your phone can be incompatible with the application for several reasons:
On iOS:
- You do not have at least iOS 10
- Your App Store account is not American, Canadian, Australian, British, Irish, French, German, Belgian, Swiss, Luxembourgish, Spanish, or Italian
- You have an iPhone 3, 4 or 5
On Android:
- You do not have at least Android 5.0
- Your Play Store account is not American, Canadian, Australian, British, Irish, French, German, Belgian, Swiss, Luxembourgish, Spanish, or Italian
- Your phone is rooted
- You have a phone that does not meet basic SafetyNet integrity criteria
- Your RAM memory is less than 256 MB
- The Google Play Service application is not allowed on your Android phone
