My password isn’t working

Julie
Updated 5 months ago by Julie

If you can’t log in because you’ve forgotten your password:

  1. On the login screen, fill in the email associated with your Yuka account and then click on “Forgot password”
  2. Check your inbox: you should receive an email letting you reset your password
  3. Click on the link that was sent to you in the email.

⚠️ Please note:

  • The link expires after an hour. If it’s no longer valid, you’ll have to request another one.
  • This email sometimes goes into the spam folder by mistake: if you haven’t received it, check your spam.

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